Instagram data deletion

A salon can connect its Instagram professional account to Glowzi so that our AI receptionist drafts replies to its clients’ direct messages; the salon approves every reply before it is sent. For that connection we hold an access token (encrypted), the account’s ID and username, and the messages exchanged with the salon and the AI’s draft replies for up to 90 days. Deleting removes the token and every stored conversation and message for that account.

Salon može da poveže svoj Instagram profesionalni nalog sa Glowzi aplikacijom, da bi naš AI recepcioner pisao predloge odgovora na poruke klijentkinja; salon odobrava svaki odgovor pre slanja. Za tu vezu čuvamo pristupni token (šifrovan), ID i korisničko ime naloga i poruke razmenjene sa salonom i AI predloge odgovora, najduže 90 dana. Brisanjem uklanjamo token i sve sačuvane razgovore i poruke za taj nalog.

1. In Glowzi — Visibility → AI Receptionist → Disconnect Instagram. The token is destroyed at once and the stored conversations are deleted.
2. In Instagram — Settings and activity → Website permissions → Apps and websites → remove Glowzi. That ends our access; to have the stored messages deleted as well, disconnect in Glowzi first or write to us.
3. By email — support@glowzi.com. This also works if you wrote to a salon on Instagram and want those messages deleted.

1. U aplikaciji Glowzi — Vidljivost → AI Receptionist → Prekini vezu sa Instagramom. Token se odmah uništava, a sačuvani razgovori se brišu.
2. U Instagramu — Podešavanja i aktivnost → Dozvole za sajtove → Aplikacije i sajtovi → ukloni Glowzi. Time prestaje naš pristup; da bi se obrisale i sačuvane poruke, prvo prekini vezu u aplikaciji Glowzi ili nam piši.
3. Mejlom — support@glowzi.com. Važi i za tvoje poruke salonu na Instagramu, ako želiš da se obrišu.

Only records of what happened, never of what was said: that the request was made and carried out (the confirmation code, the account ID and the dates), and when the salon connected and disconnected. They hold no messages and no token, and after a deletion request no username either. The one exception is our nightly database backups: deleted data can remain in them for up to 14 days, until they are deleted automatically.

Samo zapise o tome šta se desilo, nikad o tome šta je napisano: da je zahtev primljen i izvršen (kod potvrde, ID naloga i datumi) i kada je nalog povezan i kada je veza prekinuta. U njima nema poruka ni tokena, a posle zahteva za brisanje ni korisničkog imena. Jedini izuzetak su naše noćne rezervne kopije baze: obrisani podaci u njima mogu da ostanu najduže 14 dana, dok se te kopije automatski ne obrišu.