Support

You can view, reschedule or cancel an upcoming appointment from your account. If a salon needs to change or cancel on you, you’ll be notified in the app. For anything urgent about a specific appointment, contact the salon directly from its page, or email us and we’ll help.

Sign in with your email, phone number, Google, or Apple. Trouble getting a code or signing in? Make sure you’re using the same method you signed up with, and check your spam folder for email codes. Still stuck? Email us at support@glowzi.com.

Card payments are processed securely by Stripe — we never see or store your full card number. If you paid online and believe you’re owed a refund, contact the salon first (they manage the appointment), or email us and we’ll look into it with you.

You can delete your account at any time from your account screen → Delete account. This removes your profile, bookings, likes, reviews and messages. See our Privacy Policy for details on what’s removed.

Glowzi has zero tolerance for objectionable content or abusive behavior. You can report or block a salon or user directly from their profile, or email us at support@glowzi.com. We review reports and act within 24 hours. See our Terms for the full policy.

Want to list your salon on Glowzi? Start from List your salon. Questions about listing, your dashboard, payouts or commission? Email partners@glowzi.com and we’ll get you set up.